OUTSOURCING CONSULTING

 

The Newkirk Group excels at assisting clients in their Outsourcing programs. Our consulting specialists in technology and management innovation represent the client rather than vendor side of outsourcing engagements. We provide a wide range of education, executive coaching, training, project management, technology transfer and confidential consulting services.

As a special service, The Newkirk Group provides E-Learning and client side education in the development of RFP processes appropriate to an Outsourcing environment. We further conduct specially designed programs on multicultural management. More specifically, representing senior and operational client management, The Newkirk Group offers the following services:

We assist Clients in:

  • Attaining an in-depth business understanding of the "pros" and "cons" of Outsourcing by identifying the hidden traps in each unique Outsourcing program.
  • Developing and managing the Outsourcing RFQ process from inception to contract award.
  • Defining realistic strategies and operational paths.
  • Developing staffing architectures and management plans.
  • Matching client needs to vendor capabilities.
  • Building models of Outsourcing service level agreements.
  • Placing Outsourcing on a business basis through value-chain enhancement.
  • Resolving conflict between clients and vendors.

We review:

  • Outsourcing proposals and examine the client-side operational readiness.
  • And examine vendor security and quality assurance infrastructures, methodologies, and skills.
  • Cost estimates and projections to validate proposed value-added benefits of Outsourcing against client expectations and business plan.
  • And inspect vendor sites and resources.

We evaluate:

  • Vendors and their management services.
  • Vendor environmental, management, and staffing capabilities.
  • Vendor performance and operational characteristics.
  • Vendor-side, subcontractor-level, master agreements to ensure their conformance to the expectations of the client and the spirit of the client’s Outsourcing agreement with primary vendor.

We conduct:

  • Outsourcing environmental and readiness reviews.
  • Outsourcing contract post-implementation reviews.
  • Vendor-level operational performance reviews.
  • Aand examine performance against targets.
  • Consulting on the management of workplace diversity and multicultural staffing.
  • Interviews with senior vendor management to remedy or adjust contract performance issues.

We provide:

  • Direct client-side vendor control and coordination services.
  • Capacity certification services.
  • Operational benchmark project management.
  • Independent operational evaluations of proposed technical solution.

Newkirk Group consulting specialists have supported significant Outsourcing programs for clients in Europe, Asia, the Middle East, and the U.S.A. We have H1-B experience having sponsored both foreign workers in the United States and specialized educational programs in systems education in Eastern European. We have consulted at the highest levels government, including the Heads-of-State of several countries.

We have also assisted the CEOs of large and small companies where our consultants have led Information Technology programs working at the executive and operational levels. The accomplishments of The Newkirk Group include the development of Outsourcing agreements for service levels, trading partner relationships, security, and quality assurance governing the management and control of client Outsourcing programs for clients such as Dell Computers, the Kingdom of Saudi Arabia, and the office of the President of the Philippines. Our consulting Specialists hold advanced degrees in several disciplines as well as experience in quality assurance, systems management, product development, and international negotiations.